We want you to love your Airborn gear. If something doesn’t fit right or there’s an issue with your order, you can request a Return or Exchange below.
Eligibility
- Requests must be raised within 7 days of delivery
- Items must be unused, unwashed, with tags intact
- Original packaging should be included
Exchange (Size / Product)
Exchange requests are valid for size issues, wrong product received, or damaged product.
Keep ready: Order ID + product name + current size + required size.
Return (Refund)
Once your return is approved, reverse pickup will be arranged. Refunds are processed after quality check.
Refund timeline: 5–7 business days after pickup & inspection.
Need help fast?
For quick support, WhatsApp us with your Order ID and details.
WhatsApp Support
Not eligible for Return/Exchange
- Used / washed items
- Missing tags / damaged tags
- Requests after the return window
Note: In case of exchanges, replacement dispatch may take 2–5 business days after pickup confirmation. Airborn reserves the right to reject requests that do not meet eligibility criteria.